If memory-keeping ever feels overwhelming, we’re here to help every step of the way. Send us your questions, feedback, or anything in between.

We're a small team of parents, aunties, and uncles so the best way to contact Qeepsake Support is by emailing support@qeepsake.com.

You can also leave us a message at (617)-500-2812 or reach us by chat.

Support hours are Monday through Friday, 9am - 5pm EST. We will always respond within 1-2 business days. Please note that our team is unavailable on weekends; any inquiries received outside of business hours will be addressed as soon as possible the following business day.

If you need help in the meantime, our Help Center includes FAQs and other troubleshooting resources.

We look forward to hearing from you!

While you can always text memories to build your family journal, Qeepsake also has a 4.8-star rated iPhone and Android mobile app with app-exclusive features to make memory keeping even easier.

The FREE Qeepsake app helps you:

• View your daily questions all at once
• Edit, backdate, organize, or assign existing journal entries
• Answer previous questions
• Bulk upload photos and create photo collages
• Save spontaneous memories on the fly
• Document milestones to build Chapter Books
• Adjust your question or account settings
• Add additional children or journals to your account
• Add a Family Contributor with your Premium membership
• Preview your Qeepsake Book
• Share your feedback to the Qeepsake team

Qeepsake offers two different book options. Both formats are handcrafted and digitally printed in the USA using high-quality materials. Click here for more information on book pricing.

1. Softcover book – Most affordable
2. Hardcover book – Durable and long-lasting

Qeepsake Softcover Book

• Size of the book is 8.125x6.50".
• It can hold up to 298 pages of memories.
• The book includes a heavyweight softcover, showcasing your child's journal cover photo, title, and subtitle.
• The cover is covered in a velvety soft-touch lamination.
• The spine will include the book's title (but not subtitle) if there is a minimum of 120+ pages in the book. If the book has between 40-120 pages, the spine will have a simple or plain spine instead.
• The books automatically have varying layouts to optimize the content you have.
• The interior pages are printed on premium, bright white, archival quality, matte coated paper.
• The binding incorporates a premium reactive polyurethane glue that forms a much stronger bond than traditional glues. It results in much greater flexibility and temperature resistance and assures the book will be enjoyed for generations to come.
• Great for books that you want to carry around or have limited space on a shelf.

Qeepsake Hardcover Book

• Size of the book is 10x8".
• It can hold up to 298 pages of memories.
• The cover showcases your child's journal cover photo, title, and subtitle.
• The hardcover cased book is covered in a velvety soft-touch lamination for maximum durability.
• The spine will include the book's title if there are a minimum of 124 pages in the book. If there are fewer pages, the spine will have a simple spine instead.
• The books have varying layouts to optimize the content you have.
• The interior pages are printed on premium, bright white, archival quality, matte coated paper.
• Our binding style incorporates a premium reactive polyurethane glue that forms a much stronger bond than traditional glues. It results in much greater flexibility and temperature resistance and assures the book will be enjoyed for generations to come.
• This is a perfect way to capture all your memories in one book.

Qeepsake Story Books are customizable, high-quality, layflat books that come with premade stories to create for your little one or family.

What stories are available to create?

At this time we have the “My Yearbook” template, an easy-to-fill-in story that recaps your child's biggest moments of the year! Perfect to build a quick, annual series.

You can also customize your own story completely starting from scratch. Tell your own story with a blank slate — get creative with it!

What size does the Story Book come in?

The current size of our Story Book is a hardcover 8.5” x 8.5”.

How much is the Qeepsake Story Book?

It's $34.99 plus shipping and handling. Shipping fees are $12.00 (US), $15.00 (CA) + $2.00 for any additional book orders.

How do I order my Qeepsake Story Book?

You can edit, preview, or order your Story Book anytime through your Shop page.

What will my Qeepsake Story Book look like?

With our Story Book, you'll have many customizable options to pick from, including page color and layouts. Preview your Story Book here.

Qeepsake Book pricing depends on book format and page count.

Qeepsake offers two book formats - a larger hardcover bounded book (10x8") and a slightly smaller and more affordable softcover book (8.125x6.50").

Hardcover (left) and a Softcover book (right)

• The softcover Qeepsake Book starts at $19.99 for the first 30 pages. Additional pages cost $0.60/page. This cost does not include shipping.
• The hardcover book starts at $39.99 for the first 30 pages. Additional pages cost $0.95/page. This cost does not include shipping.

For more information on book formats, please refer to this help article.

We typically see the average Qeepsake Book printed at 80 pages. Below is a table to give you an estimate of price:

Prices above do not include shipping. Books have a maximum of 298 pages, but you can order more than one book if your journal is larger.

How much does it cost to ship my Qeepsake Book?

We offer flat-rate shipping within the US ($12) and Canada ($15) per order. If your shipment includes multiple books, it costs an additional $2 per book.

We estimate a turnaround time of 2-3 weeks to delivery domestic orders. Orders might take longer to be delivered to Canada, an estimated 4-6 weeks from when your order is placed.

Canadian shipments may be subject to taxes, duties, or other customs fees upon delivery. Qeepsake is not responsible for any such fees at the point of delivery.

All prices are in USD.