Account Info

Account Settings

• I tried signing up, but it said my email or phone number is already taken?
• How do I change my phone number?
• I'm receiving questions, but can't log in!
• How do I reset my password?
• How to change my question frequency or delivery time?
• How can I change the DOB, birthdate, gender, or name of a journal?

Billing

• How do I get a refund for a subscription that was charged by Apple iTunes?
• How do I turn off auto-renewal for my iOS Qeepsake subscription?
• How do I turn off auto-renewal my subscription through Qeepsake?
• How do I cancel/delete my account?
• How do I update my billing information?
• Are Qeepsake plans priced per child/journal or account?

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