Account Info
Account Settings
- I tried signing up, but it said my email or phone number is already taken?
- How do I change my phone number?
- Help! I'm receiving questions, but can't log in!
- How do I reset my password?
- How do I change my question frequency or time they are sent to me?
- How can I change the DOB, birthdate, gender, or name of a journal?
Billing
- 2018 Holiday Promotional Offer - Terms and Conditions
- Are Qeepsake plans priced per child/journal or account?
- How do I update my billing information?
- Do you have a refund policy?
- Why do you have Auto-Renewal?
- How do I turn off auto-renewal?