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  1. Qeepsake
  2. Account Info

Account Info

Account Settings

  • I tried signing up, but it said my email or phone number is already taken?
  • How do I change my phone number?
  • I'm receiving questions, but can't log in!
  • How do I reset my password?
  • How to change my question frequency or delivery time?
  • How can I change the DOB, birthdate, gender, or name of a journal?

Billing

  • How do I get a refund for a subscription that was charged by Apple iTunes?
  • How do I turn off auto-renewal for my iOS Qeepsake subscription?
  • How do I turn off auto-renewal my subscription through Qeepsake?
  • How do I cancel/delete my account?
  • How do I update my billing information?
  • Are Qeepsake plans priced per child/journal or account?
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