How do I adjust how often or when I receive questions?
Qeepsake Premium members receive up to 4 questions a day, while Qeepsake...
How do I skip a question?
If a question you receive is not relevant or resonant to your family, sk...
Can I backdate earlier memories?
It’s never too late to start Qeepsake — Qeepsake Essential or Premium me...
How do I edit or delete question text?
Customize your Qeepsake experience by editing questions in the mobile ap...
How do I reorder my journal entries?
Journal entries are automatically sorted chronologically in your Qeepsak...
How do I find a specific entry?
You can search for entries by a specific date, date range, or keyword us...
How do I disable questions for a journal?
You can turn off all questions through the Questions Settings page by sw...
How do I add a journal for another child to my account?
Your Qeepsake membership is able to support multiple journals or childre...
How do I update my journal’s birthday, name, or sex?
Open the mobile app and click on the menu button in the top left corner...
How do I delete a journal from my account?
You can delete a journal or turn off the questions for a journal at any ...
Will I receive a question each day for each journal?
If you have more than one journal, we recommend setting your question fr...
How does Qeepsake know which journal to assign my entry to?
To assign your memory to a journal, Qeepsake looks for any of your jour...
Can I move an entry from one journal to another?
Responses to Qeepsake questions can only be included in one journal. To ...
Can I receive questions through app notifications instead of text?
How to change your delivery channel to app notifications:
1. Download Qe...