FAQs
General
- How to contact Qeepsake support?
- Qeepsake - Enfamil Family Beginnings partnership
- What are the share offer terms?
- Is Qeepsake free?
- How does Qeepsake work with twins?
- Was Qeepsake on Shark Tank!? - Yes!
Building your journal, saving memories, managing entries
- How do I crop or rotate a photo?
- What does a Qeepsake Journal look like?
- How do I see and edit my journal entries?
- Do you have some tips on how to write an entry?
- Why is my journal entry attached to the wrong question?
- Can I delete a question but keep my response?
Texting Qeepsake, answering Qeepsake questions
- My Instagram posts are no longer showing in my Qeepsake journal!
- New Qeepsake phone number (Summer 2020)
- What kinds of questions does Qeepsake send?
- How do I receive my next question?
- How should I respond to the questions? Third person or to the child?
- Will I get a question each day for each one of my journals/kids?
Signing up, onboarding
Facebook Messenger
Gift memberships
- Should I use the gift membership while I'm an expecting parent?
- Why didn't I receive the gift code? I purchased a gift membership.
- How do I activate my gift membership? I already have an account!
- Can I buy more than one book voucher along with the gift subscription membership?
- Help, I can't find my gift activation code!
- Can I buy Qeepsake as a Gift?