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  1. Qeepsake
  2. FAQs

FAQs

General

  • How to contact Qeepsake support?
  • Qeepsake - Enfamil Family Beginnings partnership
  • What are the share offer terms?
  • How does Qeepsake work with twins or multiples?
  • Is Qeepsake private and secure?
  • Share Qeepsake with your friends!
See all 7 articles

Building your journal, saving memories, managing entries

  • Editing or deleting question text
  • How do I crop or rotate a photo?
  • Do you have some tips on how to write an entry?
  • Why is my journal entry attached to the wrong question?
  • Can I delete a question but keep my response?
  • How can I delete or turn off questions in a journal?
See all 8 articles

Texting Qeepsake, answering Qeepsake questions

  • My Instagram posts are no longer showing in my Qeepsake journal!
  • What kinds of questions does Qeepsake send?
  • How should I respond to questions? In third person or to my child?
  • Will I get a question each day for each one of my journals?
  • Can I turn my questions off for a bit?
  • Can I text Qeepsake whenever I want?

Signing up, onboarding

  • My baby isn't here yet, can I still sign up?
  • I didn't receive a verification code text message... is it coming?

Gift memberships

  • Why didn't I receive the gift code? I purchased a gift membership.
  • Can I buy more than one book voucher when I'm gifting a membership subscription?
  • Help, I can't find my gift activation code!
  • Can I buy Qeepsake as a Gift?
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