Qeepsake
FAQs

FAQs

General

How to contact Qeepsake support?

Qeepsake - Enfamil Family Beginnings partnership

What are the share offer terms?

How does Qeepsake work with twins or multiples?

Is Qeepsake private and secure?

Share Qeepsake with your friends!

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Building your journal, saving memories, managing entries

Editing or deleting question text

How do I crop or rotate a photo?

Do you have some tips on how to write an entry?

Why is my journal entry attached to the wrong question?

Can I delete a question but keep my response?

How can I delete or turn off questions in a journal?

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Texting Qeepsake, answering Qeepsake questions

My Instagram posts are no longer showing in my Qeepsake journal!

What kinds of questions does Qeepsake send?

How should I respond to questions? In third person or to my child?

Will I get a question each day for each one of my journals?

Can I turn my questions off for a bit?

Can I text Qeepsake whenever I want?

Signing up, onboarding

My baby isn't here yet, can I still sign up?

I didn't receive a verification code text message... is it coming?

Gift memberships

Why didn't I receive the gift code? I purchased a gift membership.

Can I buy more than one book voucher when I'm gifting a membership subscription?

Help, I can't find my gift activation code!

Can I buy Qeepsake as a Gift?