FAQs

General

• How to contact Qeepsake support?
• Qeepsake - Enfamil Family Beginnings partnership
• What are the share offer terms?
• Is Qeepsake free?
• How does Qeepsake work with twins?
• Was Qeepsake on Shark Tank!? - Yes!

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Building your journal, saving memories, managing entries

• Editing or deleting question text
• How do I crop or rotate a photo?
• What does a Qeepsake Journal look like?
• How do I see and edit my journal entries?
• Do you have some tips on how to write an entry?
• Why is my journal entry attached to the wrong question?

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Texting Qeepsake, answering Qeepsake questions

• My Instagram posts are no longer showing in my Qeepsake journal!
• New Qeepsake phone number (Summer 2020)
• What kinds of questions does Qeepsake send?
• How should I respond to the questions? Third person or to the child?
• Will I get a question each day for each one of my journals/kids?
• What phone number(s) does Qeepsake text from?

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Signing up, onboarding

• My baby isn't here yet, can I still sign up?
• I didn't receive a verification code text message... is it coming?

Facebook Messenger

• We will switch you to text message.
• How to keep receiving one question per day

Gift memberships

• Should I use the gift membership while I'm an expecting parent?
• Why didn't I receive the gift code? I purchased a gift membership.
• How do I activate my gift membership? I already have an account!
• Can I buy more than one book voucher along with the gift subscription membership?
• Help, I can't find my gift activation code!
• Can I buy Qeepsake as a Gift?