![Refund charged by Apple iTunes (iPhone Subscriptions)]({"bg": "//theme.zdassets.com/theme_assets/2291291/d31df06538124257ea22e3d9b246865712775234.jpg"})
![Refund charged by Apple iTunes (iPhone Subscriptions)]({"bg": "//theme.zdassets.com/theme_assets/2291291/e3353c11e44eda80af857debc294c6b412c8533b.jpg"})
If you purchased a Qeepsake membership via iTunes in the Qeepsake app on an iPhone and would like a refund, you must contact Apple directly. They do not provide us with the ability to process refunds.
Only Apple can process refunds for purchases made through an iTunes account!
You can contact Apple Customer Support directly at https://getsupport.apple.com/. When you get to this page, click "Billing & Subscriptions" followed by "Subscriptions & Purchases." You can then click on "Request a Refund" or other options to contact Apple.
We also recommend that you cancel your Qeepsake membership to prevent being charged again. To do so, you'll just need to turn off auto-renew within your phone's iTunes account settings. Apple does not let Qeepsake be able to manage this for you on our end, but the steps are easy and you can do it at any time.
Please see this Apple support article for details: http://support.apple.com/kb/ht4098.
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