I paid on iOS, but I’m not seeing my account upgrade? Jami Morton May 21, 2020 21:05 Updated Follow This unfortunately sometimes happens with iOS, but we can help you out! Please email us at firstname.lastname@example.org the receipt for your purchase and we will fix it on our end. Thanks! Related articles Qeepsake Books- What will my Qeepsake Book look like? Can I change the date of my journal entry? Backdate entries or add earlier memories? How much does the Qeepsake Book cost? What can I do with the Qeepsake mobile app? How can I skip a question? Comments 0 comments Article is closed for comments.