I paid on iOS, but I’m not seeing my account upgrade? Jami Morton May 15, 2018 19:55 Updated Follow Please email us the receipt for your purchase and we will fix it on our end. Thanks! Related articles Can I add or change the cover photo? Or edit the book title? What can I do with the Qeepsake mobile app? I just purchased Qeepsake Premium, how do I add my spouse/contributor? Does Qeepsake have a mobile app? YES! How do I get a refund for a subscription that was charged by Apple iTunes? Comments 0 comments Please sign in to leave a comment.