I paid on iOS, but I’m not seeing my account upgrade? Jami Morton May 21, 2020 21:05 Updated Follow This unfortunately sometimes happens with iOS, but we can help you out! Please email us at email@example.com the receipt for your purchase and we will fix it on our end. Thanks! Related articles What can I do with the Qeepsake mobile app? How to make the most out of Qeepsake with your contributor/spouse Qeepsake Books- What will my Qeepsake Book look like? How do I get a refund for a subscription that was charged by Apple iTunes? I just purchased Qeepsake Premium, how do I add my spouse/contributor? Comments 0 comments Article is closed for comments.