Why are my journal entries split up/cut off in my journal(s)?

Unfortunately, Qeepsake users using certain cellular providers including Sprint, Virgin Mobile, and Bell Mobility will see long text messages (160+ characters) sent to Qeepsake appear as several separate journal entries

When you send a long text message, it is automatically split by the cell phone carrier into individual texts of fewer than 160 characters each. In cases where a long message is automatically split, most cell carriers include sequencing information so that Qeepsake can reassemble the messages into one journal entry. The outliers: Sprint, and Virgin Mobile as well Bell Mobility, don't include this information.

We have two alternatives for this issue:

1. Download the mobile app! There's no character limit in the app so your entries can be as long as you'd like. 

2. Receive your questions through Facebook Messenger.

If downloading the app or using Facebook Messenger is not an option, Qeepsake users on these cell carriers will need to send messages of fewer than 160 characters or manually copy and paste journal entries back together on the website.